Life is like riding a bicycle, you must keep moving.

- Albert Einstein

Services SETA’s primary function is to facilitate skills development through learning programmes like Learnerships, skills programmes, internships and other learning programmes. We do this by disbursing grants to employers and skills development providers to offer training to employed and unemployed learners. As delegated by the Quality Council for Trades and Occupations (QCTO), our role includes overseeing occupation-based training. The Service SETA Chambers: Personal Care, Real Estate & Related, Management & Business, Labour & Collective, Communication & Marketing, Cleaning & Hiring Services.

NQF 2 - New Venture Creation (SMME) NQF 2 SAQA ID No. 49648

National Certificate: New Venture Creation (SMME) - NQF 2 SAQA ID No. 49648

The purpose of the NQF level 2 New Venture Creation qualification is to provide a qualification that can form the basis for structured programmes for potential and existing entrepreneurs to capitalise on opportunities to start and grow sustainable businesses that form part of the mainstream economy, enabling the learners to tender for business opportunities within both the public and private sectors. This qualification is designed for learners who intend to set up or have already set up own ventures. Assessment of the competencies and knowledge in the qualification needs to be done in the context of the learner's own new venture.

Research has indicated that people working with their own new ventures at this level need the following competencies:
• Acquisition of an entrepreneurial profile which includes an innovation orientation.
• An understanding of the industry/sector in which they wish to establish a new venture.
• An ability to match new venture opportunities to market needs within a chosen industry/sector.
• An ability to determine and manage the financial requirements of a new venture.
• An ability to match new venture opportunities to market needs.

An ability to compile and utilise a business plan to manage a new venture and also where relevant, to seek funding for a new venture.

Induction & Planning of the Portfolio
Credits Credits per Section Duration Of Section
376980 Develop a learning plan and a portfolio for assessment N/A N/A 1 Day

 

Module 1 Numeracy
Credits Credits per Section Duration Of Section
7469 Fundamental Use mathematics to investigate and monitor the financial aspects of personal and community life 3

16 Credits

3 Days

7480 Fundamental Demonstrate understanding of rational and irrational numbers and number systems 3
9008 Fundamental Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts 3
9009 Fundamental Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems 2
9007 Fundamental Work with a range of patterns and functions and solve problems 2

 

Module 2 Communication & H & S

Credits Credits per Section Duration Of Section
8967 119460 Fundamental Use language and communication in occupational learning programmes 5

23 Credits

3 Days

8964 119456 Fundamental Write for a defined context 5
8963 119463 Fundamental Access and use information from texts 5
8962 119454 Fundamental Maintain and adapt oral communication 5
9964 Elective Apply health and safety to a work area 3

 

Module 3 Market Requirements

Credits Credits per Section Duration Of Section
1st Formative Assessment: Report 1
114974 Core Apply the basic skills of customer service 2

22 Credits

4 Days
119673 Core Identify and demonstrate entrepreneurial ideas and opportunities 7
119672 Core Manage marketing and selling processes of a new venture 7
119669 Core Match new venture opportunity to market needs 6

 

Module 4 Business Sector and Industry
Credits Credits per Section Duration Of Section
119667 Core Identify the composition of a selected new venture's industry/sector and its procurement systems 8

26 Credits

4 Days
119671 Elective Administer contracts for a selected new venture 10
119712 Elective Tender for business or work in a selected new venture 8

 

Module 5 Financial Requirements
Credits Credits per Section Duration Of Section
2nd Formative Assessment: Report 2
 119666 Core  Determine financial requirements of a new venture 8

26 Credits

4 Days
 119670 Core  Produce a business plan for a new venture 8
 119674 Core  Manage finances for a new venture 10

 

Module 6 Business Operations
Credits Credits per Section Duration Of Section
 13929 Elective  Co-ordinate meetings, minor events and travel arrangements 3

26 Credits

4 Days
 13930 Elective  Monitor and control the receiving and satisfaction of visitors 4
 119713 Elective  Apply basic HR principles in a new venture 4
 113924 Core  Apply basic business ethics in a work environment 2
 114959 Core  Behave in a professional manner in a business environment 3
119668 Core Manage business operations 8
Summative Assessment: Report 3
      TOTAL CREDITS TOTAL CLASS DAYS
 138  23

Total Credits – Fundamentals 36
Total Credits – Electives 32
Total Credits - Core 70
Minimum number of Credits required = 138

NQF 3 - Business Administration Services NQF 3 SAQA ID No. 67465

National Certificate: Business Administration Services - NQF 3 SAQA ID No. 67465

This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 4.

The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking, Legal administration and Human Resources.

Through building day-to-day administration skills, as well as general operational competencies, the qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the administration field of learning.

The qualification will provide the broad knowledge, skills and values needed in the administration field in all sectors and will facilitate access to, and mobility and progression within, education and training for learners who:

• Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
• Have worked in this field for many years, but have no formal qualifications and would like to achieve this qualification through the process of RPL (Recognition of Prior Learning) and/or formal study.
• Wish to extend their range of skills and knowledge of administration within their respective industries so that they can extend their competency levels.

The qualification has building blocks that can be developed further in qualifications at a higher level. It also focuses on the skills, knowledge, values and attitudes required to progress further. The intention is:
• To promote the development of knowledge, skills and values that are required for service excellence within the field of administration.
• To release the potential of people.
• To provide opportunities for people to move up the value chain.

Induction & Planning of the Portfolio
Credits Credits per Section Duration Of Section
376980 Develop a learning plan and a portfolio for assessment NA NA 1 Day

 

Section 1 Communication in the business environment

Credits Credits per Section Duration Of Section
14357 Demonstrate an understanding of a selected business environment 10

38 Credits

7 Days

7785 Function in a business environment 4
7796 Maintain a secure working environment 1
9960 Communicate verbally and non-verbally in the workplace 8
8968 Accommodate audience and context needs in oral communication 5
8969 Interpret and use information from texts 5
8970 Write texts for a range of communicative contexts 5

 

Section 2 Numeracy, Finances and PC Skills

Credits Credits per Section Duration Of Section
7567 Produce and use spreadsheets for business 5

33 Credits

5 Days

7570 Produce word processing documents for business 5
9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 2
9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4
9012 Investigate life and work-related problems using data and probabilities 5
11241 Perform Basic Business Calculations 6
7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 5

 

Section 3 Business Administration
Credits Credits per Section Duration Of Section
1st Formative Assessment: Report 1
7790 Process incoming and outgoing telephone calls 3

50 Credits

9 Days
13928 Handle a range of customer complaints 4
13930 Monitor and control the receiving and satisfaction of visitors 4
8420 Operate in a team 4
7860 Introduce new staff to the workplace 1
9533 Use communication skills to handle and resolve conflict in the workplace 3
10170 Demonstrate understanding of employment relations in an organisation 3
13929 Co-ordinate meetings, minor events and travel arrangements 3
13934 Plan and prepare meeting communications 4
13937 Monitor and control office supplies 2
13931 Monitor and control the maintenance of office equipment 4
13933 Plan, monitor and control an information system in a business environment 3
7706 Maintain a Booking System 3
13935 Plan and conduct basic research in an office environment 6
7573 Demonstrate ability to use the World Wide Web 3
Summative Assessment: Report 3
       TOTAL CREDITS TOTAL CLASS DAYS
 120  22

Total Credits – Fundamentals 45
Total Credits – Electives 11
Total Credits - Core 64
Minimum number of Credits required = 120​

NQF 4 - New Venture Creation NQF 4 SAQA ID No. 66249

Further Education and Training Certificate: New Venture Creation - NQF 4 SAQA ID No. 66249

The purpose of the Qualification is to develop the appropriate skills and knowledge required by a person for the establishment and development of a small to medium business venture, and address the economic, administrative and behavioural (psycho-social) barriers that contribute to success in starting and sustaining the venture.

This qualification is intended for persons who wish to start, operate, manage and grow a new small to medium business venture. Learners attempting this qualification will be equipped with a variety of technical, business managerial and personal skills and strategies to help them succeed in the creation and sustenance of a business. The successful learner will develop a sound foundation for the application of these skills and knowledge to explore a diverse range of entrepreneurial opportunities.

Recipients of this qualification will be able to:
• Demonstrate an ability to identify and create a new venture.
• Demonstrate knowledge of interpersonal skills required in a business environment.
• Demonstrate an understanding of basic economics within an market economy.
• Manage a new venture by applying business principles and techniques.
• Demonstrate an understanding of the role of leadership and management.

Induction & Planning of the Portfolio
Credits Credits per Section Duration Of Section
New US 376980 Elective Develop a learning plan and a portfolio for assessment N/A N/A 1 Day
Old US: 12465 Elective Develop a learning plan and a portfolio for assessment N/A N/A 1 Day

 

Module 1 Numeracy
Credits Credits per Section Duration Of Section
9015 Fundamental Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 6

16 Credits

3 Days

9016 Fundamental Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4
7468 Fundamental Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 6

 

Module 2 Communication Afrikaans / English

Credits Credits per Section Duration Of Section
119472 (A) Fundamental Verklaar en Gebruik Informasie Vanaf Teks NQF 3 5

40 Credits

7 Days

119457 (A) Fundamental Skryf/Vertoon/Teken Teks Vir 'n Reeks Van Kommunikasekontekste NQF 3 5
119467 (A) Fundamental Gebruik Taal en Kommunikasie In Beroepsleerprogramme NQF 3 5
119465 (A) Fundamental Akkommodeer Gehoor- en Konteksbenodighede In Spraak/Getekende Kommunikasie NQF 3 5
119462 (E) Fundamental Engage in sustained oral/signed communication and evaluate spoken/signed texts 5
119469 (E) Fundamental Read/view, analyse and respond to a variety of texts 5
119471 (E) Fundamental Use language and communication in occupational learning programmes 5
119459 (E) Fundamental Write/present/sign for a wide range of contexts 5

 

Module 3 New Venture Requirements
Credits Credits per Section Duration Of Section
1st Formative Assessment: Report 1
114600 Core Apply innovative thinking to the development of a small business 4

45 Credits

7 Days
263356 Core Demonstrate an understanding of an entrepreneurial profile 5
263514 Core Demonstrate an understanding of the function of the market mechanisms in a new venture 5
13948 Core Negotiate an agreement or deal in an authentic work situation 5
263456 Core Plan strategically to improve new venture performance 4
114592 Core Plan strategically to improve new venture performance 8
114596 Core Research the viability of new venture ideas/opportunities 5
116394 Core Implement and manage human resource and labour relations policies and acts 9

 

Module 4 Finance and Business Operations
Credits Credits per Section Duration Of Section
263455 Core Apply the principles of costing and pricing to a business venture 6

52 Credits

9 Days
114584 Core Finance a new venture 5
263534 Core Plan and manage production/operations in a new venture 4
263474 Elective Core Manage finances of a new venture 6
120389 Core Explain and apply the concept, principles and theories of motivation in a leadership context 6
114805 Core Manage general administration 4
263434 Core Plan and manage production/operations in a new venture 6
114593 Elective Tender to secure business for a new venture 5
119671 Elective Administer contracts for a selected new venture 10
Summative Assessment: Report 3
      TOTAL CREDITS TOTAL CLASS DAYS
 153  27

Total Credits - Fundamentals - 56
  Total Credits - Electives (11) - 15
Total Credits - Core - 82​
Minimum number of Credits required (149)  - Total = 153​

NQF 4 - Generic Management NQF 4 SAQA ID No. 57712

Further Education and Training Certificate: Generic Management - NQF 4 SAQA ID No. 57712 (LP 74630) General Management

This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. Junior managers include team leaders, supervisors, foremen and section heads.

The focus of this qualification has been designed to enable learners to be competent in a range of knowledge, skills, attitudes and values including:

• Gathering and analysing information.
• Analysing events that impact on a business and its competitive environment.
• Complying with organisational standards.
• Motivating an individual or team.
• Negotiating in a work situation.
• Understanding the role of business strategy as it applies to junior management.
• Managing the budget within a specific area of responsibility.
• Applying management principles and practices within a specific area of responsibility.
• Managing work unit performance to achieve goals.
• Behaving ethically and promoting ethical behaviour in a work situation.
• Demonstrating understanding of the consequences in a work unit of HIV/AIDS. The learners who achieve this qualification will be able to demonstrate competencies in management relating to Planning, Organising, Leading, Controlling and Ethics. Overall, this qualification will ensure that learners are capable of:
• Developing plans to achieve defined objectives.
• Organising resources in accordance with a developed plan.
• Leading a team to work co-operatively to achieve objectives.
• Monitoring performance to ensure compliance to a plan.
• Making decisions based on a code of ethics.

Induction & Planning of the Portfolio
Credits Credits per Section Duration Of Section
376980 Develop a learning plan and a portfolio for assessment N/A N/A 1 Day

 

Section 1 Management Communication
Credits Credits per Section Duration Of Section
119462 Fundamental Engage in sustained oral/signed communication and evaluate spoken/signed texts 5

40 Credits

6 Days

119469 Fundamental Read/view, analyse and respond to a variety of texts 5
12153 Fundamental Use the writing process to compose texts required in the business environment 5
119459 Fundamental Write/present/sign for a wide range of contexts 5
119472 (A) Fundamental Akkommodeer Gehoor- en Konteksbenodighede In Spraak/Getekende Kommunikasie 5
119467 (A) Fundamental Gebruik Taal en Kommunikasie In Beroepsleerprogramme 5
119457 (A) Fundamental Verklaar en Gebruik Informasie Vanaf Teks 5
119465 (A) Fundamental Skryf/Vertoon/Teken Teks Vir 'n Reeks Van Kommunikasiekontekste 5

 

Section 2 Financial Management

Credits Credits per Section Duration Of Section
9015 Fundamental Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 6

22 Credits

4 Days

9016 Fundamental Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4
7468 Fundamental Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 6
242810 Core Manage Expenditure against a budget 6

 

Section 3 Systems Management

Credits Credits per Section Duration Of Section
1st Formative Assessment: Report 1
242824 Core Apply leadership concepts in a work context 12

51 Credits

7 Days
242815 Core Apply the organisation's code of conduct in a work environment 5
242816 Core Conduct a structured meeting 5
242822 Core Employ a systematic approach to achieving objectives 10
242814 Elective Identify and explain the core and support functions of an organisation 6
242829 Core Monitor the level of service to a range of customers 5
242817 Core Solve problems, make decisions and implement solutions 8

 

Section 4 Team Management

Credits Credits per Section Duration Of Section
2nd Formative Assessment: Report 2
242819 Core Motivate and Build a Team 10

37 Credits

5 Days
242811 Core Prioritise time and work for self and team 5
242821 Core Identify responsibilities of a team leader in ensuring that organisational standards are met 6
11473 Elective Manage individual and team performance 8
13952 Elective Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 8
Summative Assessment: Report 3
      TOTAL CREDITS TOTAL CLASS DAYS
 150  23

Total Credits – Fundamentals 56
Total Credits – Electives 22
Total Credits - Core 72
Minimum number of Credits required = 150​

NQF 5 - Generic Management NQF 5 SAQA ID No. 59201

National Certificate: Generic Management – NQF 5 SAQA ID No. 59201

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:

• Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
• Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
• Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
• Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
• Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.

Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.

Induction & Planning of the Portfolio
Credits Credits per Section Duration Of Section
376980 Develop a learning plan and a portfolio for assessment N/A N/A 1 Day

 

Section 1 Leadership & Planning
Credits Credits per Section Duration Of Section
252044 Core Apply the principles of knowledge management 6

78 Credits

11 Days

252037 Core Build teams to achieve goals and objectives 6
252020 Core Create and manage an environment that promotes innovation 6
252032 Core Develop, implement and evaluate an operational plan 8
252027 Core Devise and apply strategies to establish and maintain workplace relationships 6
252021 Formulate recommendations for a change process 8
252029 Core Lead people development and talent management 8
252043 Core Manage a diverse work force to add value 6
252034 Core Monitor and evaluate team members against performance standards 8
252025 Core Monitor, assess and manage risk 8
252035 Core Select and coach first line managers 8

 

Section 2 Management & Finances

Credits Credits per Section Duration Of Section
1st Formative Assessment: Report 1
120300 Fundamental Analyse leadership and related theories in a work context 8

49 Credits

7 Days

252026 Fundamental Apply a systems approach to decision making 6
252036 Fundamental Apply mathematical analysis to economic and financial information 6
252042 Fundamental Apply the principles of ethics to improve organisational culture 5
252022 Fundamental Develop, implement and evaluate a project plan 8
252040 Fundamental Manage the finances of a unit 8
12433 Fundamental Use communication techniques effectively 8

 

Section 3 Resource Management

Credits Credits per Section Duration Of Section
2nd Assessment Report 2
114226 Elective Interpret and manage conflicts within the workplace 8

41 Credits

7 Days
252031 Elective Apply the principles and concepts of emotional intelligence to the management of self and others 4
12140 Elective Recruit and select candidates to fill defined positions 9
252041 Elective Promote a learning culture in an organisation 5
117853 Elective Conduct negotiations to deal with conflict situations 8
15214 Elective Recognise areas in need of change make recommendations and implement change in the team, department or division 3
15224 Elective Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 4
3rd Assessment:
Report 3
      TOTAL CREDITS TOTAL CLASS DAYS
 168  26

Required Credits Fundamentals 49 - Total Credits 49
Required Credits Electives 35 - Total Credits 41
Required Credits Core 78 - Total Credits 78
Total Credits Required 162 - Total Credits 168

NQF 5 - Occupational Certificate: Project Manager NQF 5 SAQA ID No. 101869

NQF 5 - Occupational Certificate: Project Manager NQF 5 SAQA ID No. 101869

Purpose: The purpose of this qualification is to prepare a learner to operate as a Project Manager. A Project Manager applies knowledge of project management to achieve project objectives in a specific field of application.

A qualified learner will be able to:
• Initiate a project to address specific project objectives.
• Plan and prepare the delivery of a project.
• Execute and control the delivery of a project management plan.
• Manage the project close out process.

Rationale: Project Managers are the people in charge of a specific project or projects within a company or a government entity and any small or large scale development project requires high quality project management skills. The need for a qualification that will serve as a competency framework for the development of project managers is identified by a number of key government strategic frameworks and policy documents. Project Managers however can work in a variety of fields, from Information and Communication Technology, Human Resources, Advertising, Marketing, Construction and more.

Induction & Planning of the Portfolio
Credits Credits per Section Duration Of Section
  Induction & Planning of the Portfolio N/A N/A 1 Day

 

Knowledge Modules
Credits Credits per Section Duration Of Section
121905000-KM-01 Introductory Studies for Project Managers 4

80 Credits

11 Days

121905000-KM-02 Project Integration Management 4
121905000-KM-03 Project Scope Management 8
121905000-KM-04 Project Time Management 8
121905000-KM-05 Project Cost Management 8
121905000-KM-06 Project Quality Management 8
121905000-KM-07 Project Human Resource Management 8
121905000-KM-08 Project Communications Management 8
121905000-KM-09 Project Risk Management 8
121905000-KM-10 Project Procurement Management 8
121905000-KM-11 Project Stakeholder Management 8

 

Practical Modules

Credits Credits per Section Duration Of Section
121905000-PM-01 Initiate a project 4

100 Credits

13 Days

121905000-PM-02 Plan and develop a project management approach and scope statement 8
121905000-PM-03 Plan and develop a project time line and schedule 8
121905000-PM-04 Plan for and project the cost of a project 8
121905000-PM-05 Plan project management systems 8
121905000-PM-06 Monitor and control the scope of a project 8
121905000-PM-07 Control the project delivery schedules and costs 8
121905000-PM-08 Control the project quality 8
121905000-PM-09 Manage and control the human resources of a project 8
121905000-PM-10 Conduct and control project communication and stakeholder interaction 8
121905000-PM-11 Manage and control project risks 8
121905000-PM-12 Manage and control project procurement activities 8
121905000-PM-13 Manage and control project close-out activities 8

 

Workplace Modules

Credits Credits per Section Duration Of Section
121905000-WM-01 Attend to project initiation management processes 10

60 Credits

 
121905000-WM-02 Attend to project planning processes 20
121905000-WM-03 Attend to project execution and control processes 20
121905000-WM-04 Attend to project close out processes 10
   
EISA Preparation
  2
      ACTUAL CREDITS NUMBER CLASS DAYS
 240  27

Knowledge Modules 80
Practical Modules 100
Workplace Modules 60
Total Credits 240